> Product selection

Car Insurance

NRMA Insurance offers a range of different car insurance options, so you can get the type of cover that suits your needs. Tap on the car insurance products to see a summary of some of the features of each.

For detailed information about our car insurance, please read the Product Disclosure Statement.

Comprehensive

Comprehensive

  • Cover for damage to your car
  • Cover for the damage you may cause to someone else's car or property
  • Liability cover
  • Access to a hire car for theft claims
  • Choice of basic excess amount
Get a quote Call us

Hours of operation
7am-10pm, 7 days

We automatically insure the extras other don't

Comprehensive Plus

Comprehensive Plus

  • Cover for damage to your car
  • Cover for the damage you may cause to someone else's car or property
  • Unlimited car hire, no matter how long it takes to repair your car, or settle your claim
  • Windscreen, sunroof and window glass damage cover without needing to pay an excess
  • Car pick up and drop off service
  • You can claim up to $250 for taxis to assist with certain transportation throughout the claims process
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Third Party Property Damage

Third Party Property Damage

  • Cover for the damage you may cause to someone else's car or property
  • Liability cover
  • Cover for up to $5,000 if your vehicle is damaged in a collision by an uninsured motorist
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Third Party Fire & Theft

Third Party Fire & Theft

  • Your car is covered for its market value or $10,000 whichever is less, if damaged as a result of fire or if it is stolen
  • Cover for the damage you may cause to someone else's car or property
  • Liability cover
  • Cover for up to $5,000 if your vehicle is damaged in a collision by an uninsured motorist
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Veteran, Vintage & Classic Vehicle Insurance

Veteran, Vintage & Classic Vehicle Insurance

  • Insurance designed for Veteran, Vintage & Classic cars
  • Traveller Care
  • Cover for damage to your car
  • Cover for the damage you may cause to someone else's car or property
  • Car is insured for an agreed value
  • Option to keep the wreck if your car is damaged beyond repair in an accident and the vehicle was made before 31 December 1980
Get a quote Call us

Hours of operation
8am-8pm Mon-Fri and 8am-4pm Sat-Sun

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Motorcycle/Scooter Insurance

NRMA Insurance offers three different insurance options for your motorcycle or scooter, so you can get the type of cover that suits your needs. Tap on the insurance types to see some of the features of each insurance type.

For detailed information and additional benefits on our motorcycle or scooter insurance, please read the Motor Insurance Product Disclosure Statement.

Comprehensive

Comprehensive

  • Cover for damage to your motorcycle or scooter
  • Cover for the damage you may cause to someone else's vehicle or property
  • Liability cover
  • Access to a hire car for theft claims
  • Up to $2,000 cover to repair or replace protective gear
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Third Party Property Damage

Third Party Property Damage

  • Cover for the damage you may cause to someone else's vehicle or property
  • Liability cover
  • Cover for up to $5,000 if your vehicle is damaged in a collision by an uninsured motorist
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Veteran, Vintage & Classic Vehicle Insurance

Veteran, Vintage & Classic Vehicle Insurance

  • Insurance designed for Veteran, Vintage & Classic motorcycles or scooters
  • Traveller Care
  • Cover for damage to your motorcycle or scooter
  • Cover for the damage you may cause to someone else's vehicle or property
  • Your motorcycle or scooter is insured for an agreed value
  • Option to keep the wreck if your motorcycle or scooter is damaged beyond repair in an accident and the motorcycle or scooter was made before 31 December 1980.
Get a quote Call us

Hours of operation
8am-8pm Mon-Fri and 8am-4pm Sat-Sun

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CTP Insurance

This is a compulsory insurance that all car, motorcycle and scooter owners have to get when they register their car which covers personal injury you cause someone else as a result of a car accident. It's called a CTP Greenslip in NSW, Third Party Insurance in the ACT, and CTP Insurance in QLD.

CTP Greenslip (NSW)

CTP Greenslip (NSW)

  • Cover for personal injuries you cause to someone else in an accident
  • At-fault driver cover for up to $250,000 for certain serious injuries
  • Discount on NRMA Comprehensive Car Insurance and Comprehensive Plus Car Insurance when you also have your CTP Greenslip with us.
Get a quote Call us

Hours of operation 7am-10pm, 7 days

For detailed information on this cover, please read the CTP At-fault Driver policy booklet.

Third Party Insurance(ACT)

Third Party Insurance(ACT)

  • Cover for any personal injury you might cause to others in an accident.
  • In the ACT this insurance is included in your vehicle registration payment
Get a quote Call us

Hours of operation 7am-10pm, 7 days

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Transport Accident Insurance

  • Cover for specified injuries or the death of you or your spouse
  • Cover for any loss of earnings due to a transport accident
Get a quote Call us

Hours of operation
7am-10pm, 7 days

For detailed information on our Transport Accident Insurance, please read the Product Disclosure Statement.

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Home Insurance

NRMA Insurance offers a range of different home insurance options, so you can get the type of cover that suits your needs. Tap on the home insurance types to see some of the features of each insurance type.

For detailed information on our Home Insurance, please read the Home Insurance Product Disclosure Statement or Strata Title Insurance Product Disclosure Statement.

Home Buildings Insurance

Home Buildings Insurance

  • Covers the buildings and home improvements at your home
  • Cover for loss or damage as a result of a storm, fire, earthquake and more
  • Choice of optional covers - Fusion, Accidental Damage and Pet Lover's Pack.
  • $20m Liability cover
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Home Contents Insurance

Home Contents Insurance

  • New for old replacement cover for all the contents in your home
  • Cover for loss or damage as a result of a storm, fire, earthquake and more
  • Cover for your valuables under our valuable contents or portable contents optional covers
  • Choice of optional covers such as burn out of electric motors, accidental damage and pet lover's pack.
  • Liability cover
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Home Plus Insurance

Home Plus Insurance

  • All the features and benefits of our standard Home Buildings and Contents Insurance
  • Automatic cover for Fusion and Accidental Damage
  • Up to 24 months of temporary accommodation
  • Increased amounts you can claim for certain items
  • Safety net of up to 25% of your buildings and general contents sum insured, in case you need it
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Landlord Insurance

Landlord Insurance

  • Covers for damage to your property, as well as the contents you leave for your tenants to use
  • Cover for Rent default by your tenants
  • Cover for Malicious damage and Theft by your tenants
  • Cover for loss or damage as a result of a listed event like, storm, fire, earthquake and more
  • Cover for loss of rent after a listed event
  • $20m Liability cover
Get a quote Call us

Hours of operation
7am-10pm, 7 days

Strata Title Insurance NSW

Strata Title Insurance NSW

  • Covers the buildings and common property and contents for strata schemes
  • Cover for loss or damage as a result of a storm, fire, earthquake and more
Get a quote Call us

Hours of operation
7am-10pm, 7 days

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Caravan Insurance

NRMA Caravan Insurance gives you full cover for your touring or on-site caravan right across Australia. Tap on the caravan insurance types to see some of the features of each insurance type.

For detailed information on our Caravan and Trailer Insurance, please read the Caravan and Trailer Insurance Product Disclosure Statement.

On-Site Caravan Insurance

On-Site Caravan Insurance

  • Cover for your on-site caravan for an agreed value
  • Choice to also insure your annexe
  • Included cover for the contents of your caravan up to $1,000 with the option to increase
  • Temporary accommodation if your van is unliveable
  • Liability Cover
Get a quote Call us

Hours of operation are 8am-8pm Mon-Fri and 8am-4pm Sat-Sun

Touring Caravan Insurance

Touring Caravan Insurance

  • Full cover, on and off the road, anywhere in Australia
  • Cover for an agreed value
  • Included cover for the contents of your caravan up to $1,000 with the option to increase
  • Caravan excess waived, if you have an accident that causes damage to both your caravan and car, as long as they're both insured with us
  • Liability Cover
Get a quote Call us

Hours of operation are 8am-8pm Mon-Fri and 8am-4pm Sat-Sun

Trailer Insurance

Trailer Insurance

  • Cover for an agreed value
  • Cover for fire, flood, storm and theft or attempted theft
  • Liability cover
Get a quote Call us

Hours of operation are 8am-8pm Mon-Fri and 8am-4pm Sat-Sun

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Boat Insurance

  • Full cover on and off the water anywhere in Australia
  • Agreed value cover for your boat
  • Boat excess waived if you have an accident that causes damage to both your boat and car, as long as they're both insured with us
  • Choice of optional covers such as Lay up Cover, Liability for waterskiing and flotation devices, and Racing Boat Insurance cover for sailboats
  • Optional Contents cover for boats with a lockable cabin.
  • Liability Cover
Get a quote Call us

Hours of operation are 8am-8pm Mon-Fri and 8am-4pm Sat-Sun

For detailed information on our Boat Insurance, please read the Boat Insurance Product Disclosure Statement

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Business Insurance

NRMA Insurance has made Business Insurance flexible so you can build an insurance policy that covers your business needs.

Our business insurance specialists can help you build the right cover for your business, based on the options you choose.

Get a quote Call us

Hours of operation are 8.30am-5pm (Mon-Fri)

For detailed information on our Business Insurance, please read the relevant Product Disclosure Statement.

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Travel Insurance

  • Choice of cover based on where you are travelling to
  • Medical and dental cover
  • Cover for travel delays, lost luggage and more
  • Access to a 24-hour Worldwide Emergency Hotline
Get a quote Call us

Hours of operation
8am-8pm Mon-Fri and 8am-4pm Sat-Sun

For detailed information on our Travel Insurance, please read the Travel Insurance Product Disclosure Statement.

NRMA Travel Insurance is issued by CGU Insurance Limited

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Home Security

NRMA Insurance offers a range of professionally installed home security systems, alarms and monitoring service to protect your home.

Get a quote Call us

Hours of operation
8am-6pm Mon-Fri, 8am-12pm Sat

NSW Master Licence No 409604820, ACT Master Licence No 17501127, Qld Licence No 3305488, SA Licence No ISL 182233, WA Licence No SA 33877.

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> Make a secure payment

Under Construction.

We are working hard to bring you our new mobile payments application.

In the meantime you can can pay by one of the following ways:

Over the phone

You can pay by Visa or Mastercard over the phone. Call us on 131 144 with your policy number ready.




BPay

You can pay your policy from your savings, cheque or credit card account quoting the Biller code and Reference number. For a full list of participating institutions, please visit the BPay website.

Branch or post office

Take a print out of your policy documents to any NRMA Insurance office or Australia Post Office and pay by EFTPOS, cheque, cash or credit card.

By standard mail

To pay via mail, tear off the payment slip of your policy documents and send it to us with your cheque.

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The Home Insurance policy booklet (PDF) covers these products:

  • Home Buildings Insurance
  • Home Contents Insurance
  • Home Buildings & Contents Insurance Combined

Landlord Insurance (PDF)

Strata Title Insurance (PDF)


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The Motor Insurance policy booklet (PDF) covers these products:

  • Comprehensive Car Insurance
  • Third Party Fire & Theft Insurance
  • Third Party Property Damage Insurance

Comprehensive Plus Car Insurance (PDF)

CTP At-fault Driver Policy (PDF)

Veteran, Vintage & Classic Vehicle Insurance (PDF)

Motor Fleet Insurance (PDF)

Commercial Motor Vehicle Insurance (PDF)

Transport Accident Insurance (PDF)


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> Product selection

The Motor Insurance policy booklet (PDF) covers these products:

  • Comprehensive Motorcycle Insurance
  • Third Party Property Damage Motorcycle Insurance

Veteran, Vintage & Classic Vehicle Insurance (PDF)


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Car Insurance policy booklets

The Motor Insurance policy booklet (PDF) covers these products:

  • Comprehensive Car Insurance
  • Third Party Fire & Theft Insurance
  • Third Party Property Damage Insurance

Comprehensive Plus Car Insurance (PDF)

CTP At-fault Driver Policy (PDF)

Veteran, Vintage & Classic Vehicle Insurance (PDF)

Motor Fleet Insurance (PDF)

Commercial Motor Vehicle Insurance (PDF)

Transport Accident Insurance (PDF)

Home Insurance policy booklets

The Home Insurance policy booklet (PDF) covers these products:

  • Home Buildings Insurance
  • Home Contents Insurance
  • Home Buildings & Contents Insurance Combined

Landlord Insurance (PDF)

Strata Title Insurance (PDF)

Business Insurance policy booklets

Business Insurance (PDF)

Crop Insurance (PDF)

EasyBiz Insurance (PDF)

EasyBiz@Home Insurance (PDF)

EasyBiz Tradesperson Insurance (PDF)

EasyFarm Insurance (PDF)

Farm Insurance (PDF)

Motor Fleet Insurance (PDF)

Motor Trade Insurance (PDF)

Motorcycle Insurance policy booklets

The Motor Insurance policy booklet (PDF) covers these products:

  • Comprehensive Motorcycle Insurance
  • Third Party Property Damage Motorcycle Insurance

Veteran, Vintage & Classic Vehicle Insurance (PDF)

Caravan Insurance policy booklets

The Caravan Insurance policy booklets covers these products:

  • On-site Caravan Insurance
  • Touring Caravan and
  • Trailer Insurance

Boat Insurance policy booklets

Boat Insurance (PDF)

Travel Insurance policy booklets

Travel Insurance (PDF)


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> Privacy & Security

When you use our website and transact with us online, our commitment to the protection and privacy of your personal information is a priority. This means handling your personal information in a responsible manner in accordance with the Privacy Act.


If you have any further questions on privacy and security, please give us a call on 132 132 7am-10pm, 7 days.

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> Privacy & Security

This Online Privacy Statement is issued by Insurance Australia Limited and its related entities. It applies to this website, located at www.nrma.com.au, which is operated and managed by Insurance Australia Limited for itself and its related entities.

This Online Privacy Statement supplements and should be read in conjunction with our corporate privacy policy, referred to as our Privacy Charter, which outlines how we handle personal information.

This website shares a home page with NRMA Motoring & Services (a trading name of National Roads and Motorists' Association Limited, ABN 77 000 010 506) and its related entities, which is a separate and independent organisation. This Online Privacy Statement is not issued by NRMA Motoring & Services and does not relate to any website or webpages operated or managed by them.

Our commitment to privacy and responsible use of your online personal information

When you use this website and when you transact with us online, we are committed to protecting the privacy of your personal information, and to handling your personal information in a responsible manner in accordance with the Privacy Act.

This Online Privacy Statement explains how we collect, use and disclose your personal information. In doing so, we are committed to complying with the National Privacy Principles, as well as complying with our legal obligations.

What information do we collect when you interact with us online?

The information that we collect from you when you interact with us online depends on the tasks you complete on this website.

Browsing this website

When you visit and browse this website, we collect general information that enables us to continually evaluate and improve the performance of this website. This general information includes:

  • The number of users visiting this website and the number of pages viewed
  • The date, time and duration of visits
  • The path taken through this website

The information collected as part of this process will not identify you and we will not combine it with any other information in a way that will identify you.

Premium Estimates or Quotes

We give you the option of interacting with us anonymously when you obtain a premium estimate or a quote on this website. When you obtain an online premium estimate or quote, we are not able to identify you unless you provide us with your personal information, in order for us to contact you about your online premium estimate or quote.

Applying for a product or service or making a payment

We need to obtain personal information from you in order to complete your online application for our products or services, or to identify you if you are paying for your products or services online. The online application form will explain the purposes for which we collect, use and disclose your information.

When paying for a product or service online, we require your policy number, email address, suburb and payment details. We use a recognised payment service provider to process any insurance payments you make using this website. This service provider is committed to protecting your personal information on our behalf.

Enquiries, Emails and Email Forms

To send an email to us, or to make an enquiry online, you will need to complete an email form available on this website. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information.

Information provided to us either directly or indirectly through these forms will be used for the purposes outlined above, such as to answer your enquiry or to provide the estimate requested. This information may also be used by IAG to meet its legal obligations.

Online Surveys

When you visit this website you may be invited to participate in an online survey, which will appear as a pop-up window. Participation in any surveys is voluntary, and we will generally not ask you for your name. This survey may ask you to provide information such as your age, sex and income.

How information is collected

Information that is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the webpages of this website. You cannot disable the code on these pages.

Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (ie. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.

You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functionality on this website.

How we use information collected online

Selling or distribution of information

We do not sell, trade, lease or rent any personally identifiable information we obtain using this website, without your prior consent. Your email address will not be passed on to a third party without prior approval.

Third Party Suppliers

From time to time we may use independent third party suppliers to gather information using code embedded in the webpages of this website. This information is not capable of identifying you and includes information such as the number of users and pages viewed and the path taken through this website. We use this information for statistical and maintenance purposes. We also use other external companies for the following purposes:

  • For web hosting services for this website
  • For maintenance or problem-solving
  • To gather non-personal information from cookies in order to evaluate the effectiveness of online marketing activities

What is our privacy relationship with third party websites?

This website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks we have provided. These third party websites are not subject to this Online Privacy Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.

This Online Privacy Statement operates from 21 December 2001

Due to evolving technologies and types of functionality available on this website, we encourage you to review this Online Privacy Statement from time to time as it may be updated.

Want to know more?

Online Security contains additional information on:

  • How we protect your personal information
  • Communicating with us using the internet

If you have any queries please call us on 132 132 7am-10pm, 7 days.

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> Privacy & Security

We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act.

This Privacy Charter explains how we collect, use and disclose your personal information.

Who we are

In this Privacy Charter “we”, “our”, and “us” refers to Insurance Australia Limited trading as NRMA Insurance, and each of its related entities.

We offer general insurance, commercial insurance, financial and retirement services and products in various states and territories in Australia.

Insurance Australia Limited and its related entities may maintain additional rules and practices, which are fully consistent with this Privacy Charter.

This Privacy Charter is current as at 21 December 2001.

Our commitment to privacy and responsible use of your personal information

We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act.

This Privacy Charter explains how we collect, use and disclose your personal information.

The National Privacy Principles

The Federal Government’s Privacy Act outlines the National Privacy Principles, which set the minimum standards for how private sector organisations should handle your personal information.

We are committed to complying with the National Privacy Principles.

Collection of your personal information

We collect your personal information in various ways, such as over the phone, in one of our offices, over the internet if you transact with us online, or when you fill out an application form for one of the products or services that we offer or promote.

The personal information collected and stored by us about you generally includes your name, address, date of birth, gender, and contact details, including phone, fax and email as provided by you to us.

When you apply for a specific product or service, we may also collect information from you related to that product or service.

Where practicable, we will give you the option of interacting with us anonymously.

Sensitive Information

If we collect sensitive information about you, we do so in accordance with the National Privacy Principles. If you apply for certain products and services, such as life insurance, general insurance, health insurance, or workers compensation insurance, or make a claim under one of these policies, we may need to collect sensitive information about you. Depending on the policy, this may include details such as your health information, criminal record, or sexual preferences.

How we collect the information

Whenever possible, we collect your personal information from you. However, there may be occasions when we collect personal information about you from someone else. For example, you may apply for a product or service through a broker or financial adviser.

We may also collect information about someone else from you. This may happen where you apply for a product or service in joint names or where you want the benefit of that product or service to also apply to someone else, such as a nominated driver under your car insurance policy.

Irrespective of the source of the information, we respect and protect the privacy of personal information.

If you provide information to us about another person, then you are responsible for telling the other person that you have provided information about them to us. You should tell them who we are, that they may access their personal information, and you may also wish to refer them to this Privacy Charter.

We may also obtain information about you from other insurers if, for example, we need to confirm your no claim bonus. We may also obtain information about you from assessors, repairers, medical providers or other professional experts in order to provide you with a policy or assess a claim you make.

How we use your information

We will use your personal information in accordance with the National Privacy Principles, such as for the purposes for which it is collected, to provide you products and services, and (subject to your consent) for marketing purposes. For example, if you apply for insurance with us, we will collect and use your personal information to:

  • assess your application
  • underwrite, price and issue any policy
  • process payments
  • administer the policy
  • calculate or offer discounts which may apply to you such as a multi-policy discount
  • investigate, assess and pay any claim made by or against you under your policy, and
  • contact you as necessary on issues relating to your insurance or our service.

We also need to collect, use and store your personal information so that we can answer any questions you may have regarding any products or services.

Sharing and disclosure of your information

We will not disclose information about you to a company which is not a related entity unless the disclosure is required or authorised by law, or you have consented to our disclosing the information about you. On occasions, we may need to disclose your personal information to provide a product or service to you. For example, if you apply for an insurance policy, we may need to disclose your information to our related entities, our distributors such as agents and brokers, other insurers, and insurance reference bureaus in order to determine your claims history. In order to process a claim you have made, we may need to disclose your information to assessors, repairers or medical providers. We may also need to disclose your information to law enforcement agencies, investigators and lawyers.

At all times, we will respect and protect the privacy and confidentiality of personal information.

Receiving marketing material from us

It is our aim to provide our customers with access to a range of leading products and services offered by us and any other organisations whose products and services we promote.

To do this, we use the information you provide to us for market research so we can better understand our customers’ needs. We then provide you with information on products and services that we believe will be of interest to you.

We may share your personal information on a confidential basis to our related entities so that they can also offer you products and services.

If we promote products or services from other organisations, we will not disclose your personal information to them.

Please keep in mind that if you take advantage of an offer from one of these other organisations and become their customer, they may independently send offers to you. In this case, you will need to inform them directly if you do not wish to receive future offers from them.

We may also share your personal information on a confidential basis with NRMA Motoring & Services* and its related entities, so that they can offer you products and services which may be of interest to you.

* trading name of National Roads and Motorists’ Association Limited ABN 77 000 010 506, a separate and unrelated company.

Your choice to receive marketing material

We provide you with a choice to opt out of our marketing activities, and will respect your request not to receive marketing material from us.

If you do not wish to receive marketing material from us, we ask you to contact us.

You should inform us if you do not want your personal information to be used and disclosed for marketing purposes.

Please note that it may take up to 60 days to fully implement your request not to receive marketing or promotional materials. We apologise if you do receive any materials during this period.

Should you change your mind at any time and would again like to receive promotions, offers and marketing materials please let us know by contacting us.

Other companies who provide services to us

We may disclose information about you to outside contractors to carry out activities on our behalf, such as a mailing house. We impose security and confidentiality requirements on how they handle your personal information.

Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Credit information

We may obtain credit information about you from, and provide it to, credit reporting agencies in accordance with the Privacy Act and Credit Reporting Code of Conduct. We will only do so with your consent.

Security of your personal information

Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures. Access to personal information is limited to those who specifically need it to conduct their business responsibilities.

We also maintain physical security procedures to manage and protect the use and storage of paper records containing personal information.

Our staff are responsible for handling personal information in accordance with the Privacy Act. We educate our staff about the requirements of the National Privacy Principles and the Privacy Act.

We will keep your information so that we can continue to provide the products and services you have requested from us. We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Accuracy of your personal information

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.

If you believe that the information we have about you is not accurate, complete or up-to-date we ask you to contact us.

Access to your personal information

You may request access to the personal information we hold about you. So that we can respond quickly and efficiently to your request, we may ask you to complete an Access Request Form and may charge you a service fee for retrieving and sending the information to you.

Please contact us if you would like more information on how to request access to this information or to confirm the applicable charges.

If we are unable to meet your request for access, we will let you know why.

If you have a complaint

If you have a complaint about the privacy of your personal information, we ask that you contact us in writing. We will promptly acknowledge and investigate complaints.

Further information

Please contact us if you would like further information regarding this Privacy Charter, or the management of your personal information. You can also email us if you have any further queries.

Privacy Online

Please read our Online Privacy Statement, which outlines our policy on the management and security of your personal information online when you transact with us on the internet.

Contact us

For questions about the management of your personal information call us on 132 132 (7am-10pm, 7 days).

If you have a complaint, you can contact:

Customer Relations NRMA Insurance

Reply Paid 62759
Sydney NSW 2001

Phone: 1800 045 517
Fax: 1800 649 290

Download our Privacy Charter

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> Privacy & Security

NRMA Insurance takes the protection of your personal information seriously; it is a priority for us. This is why we take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

How can you be sure your Personal information is secure?

The information you provide to us via this website is encrypted as it travels between your computer and our computers. We utilise a strong form of secure socket layer (SSL) encryption, making it almost impossible for others to access your information.

Your personal information is stored on our computer systems which are protected from unauthorised access by a combination of firewalls, secure logon processes, encryption and intrusion monitoring technologies.

We use a recognised payment service provider to process any insurance payments you make using this website. This service provider is committed to protecting your personal information on our behalf.

Communicating with us using the internet

Our website enables you to communicate with us electronically using the internet. We need your email address in order to respond to your communications with us, however we will not utilise your email address for the purposes of sending unsolicited email messages (referred to as Spam) without your consent.

We will not ask you to provide or confirm personal information via email. An email purporting to come from us that does so should be discarded as it is likely to be an attempt to steal your personal details (referred to as 'phishing').

Want to know more?

Our Online Privacy Statement contains additional information on:

  • The responsible use of your online personal information
  • How your information is collected and used online
  • The relationship we have with third party websites
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